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Subject:Eurovan Fire Update
From:Richard Golen
Date:Fri, 14 Jan 2000 19:50:19 -0500

Hi All,

I had hoped to have some good news on my 93 Eurovan, but it has now turned
into a case of SSDD...Same Shit, Different Day.

A couple of days before Chrismas I had sent an email to Wolfsburg stating
my frustrations of dealing with VWoA and my Eurovan fire. My contact at
Wolfsburg called VWoA and told them to fix the problem. Well, here's VW's
solution...

I have to have the Eurovan repaired. Next once the Eurovan is repaired I
have to find a dealer who has a new Eurovan and trade in my old Eurovan for
a new one. VW will then give me $2000 toward the purchase of a new Eurovan.

However, here's the flaw in VW's plan (not to mention $2000 on a $30,000
car is peanuts!)...I've spoken to a number of dealers and they will not
take in trade a car which has had major fire damage because under
Massachusetts law, the dealer will have to inform the buyer of the previous
damage.

If I were to sell the Eurovan myself, I would have to inform any buyer that
the Eurovan had a fire....so there goes the market value.

Bottom line, I am stuck with the Eurovan because it is virtually
unsalable...so how am I to go through VW's settlement?

They will not address the issue of loss of use, loss of market value, etc.

This is frustrating, my next move is going to be litigation.

Ric

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