Just to add a little balance to the issue...
I have had great service and experience with David Marshall and his Fast
Forward business.
When I was in business I learned that everyone makes mistakes... what tells
you what kind of business you're dealing with is what they do about it to
make it right.

My 2 cents,
Bill
-----Original Message-----
From: David Marshall <vanagon@VOLKSWAGEN.ORG>
To: vanagon@GERRY.VANAGON.COM <vanagon@GERRY.VANAGON.COM>
Date: Monday, January 24, 2000 7:52 PM
Subject: Re: Parts request and a recommendation against Fast Forward

>What can I say... guilty as charged.
>
>I'll be the first to admit it that I have NOT given you the service that I
>have given others and that is wrong and I apologise for it.  I get involved
>in too many big things and I forget the small things - it is often the
>small things that count larger than the big things.  I have truly let you
>down and there is no excuse for that.  I could blame this on the OME shock
>dealings, I could blame it on the Iltis dealings, I could blame it on my
>grandmother who passed away from a slow and excruciating death due to
>cancer.
>
>So, please, inform the list when you get these parts from me.  I don't
>expect an apology and I don't expect you to purchase another thing from me.
>
>
>At 08:46 AM 24/01/2000 -0800, Vernon Craddock wrote:
>>Nearly 11 months ago, I ordered and paid for E-Code headlamps and
associated
>>parts for my '90 Vanagon from Fast Forward (David Marshall).  My patience
is
>>exhausted and I have no reason to believe that I will ever receive the
>rest of
>>my parts from him.  Can any of you recommend a source for the following
>parts:
>>
>>1. City Light fixtures for E-Code rectangular headlamps.
>>2. Rubber boots to seal the H4 connection to the rectangular headlamps.
>>
>>The last I heard from him was Dec 23rd.  The above items were being
shipped,
>>but It has been a month and I have heard that before.  When and if I
receive
>>these parts, I will post an update to the list stating that.
>>
>>I sincerely recommend that anyone considering dealing with Fast Forward
first
>>visit my web site at http://www.Vernon.Craddock.Com/dmarshall.html.  I am
not
>>in the habit of criticizing list vendors, but this community deserves to
be
>>informed.
>>
>>Meanwhile, I appreciate any leads on the above parts.
>>
>>Thank you,
>>Vernon Craddock
>>
>>
>>
>
>--   David Marshall -                    - Quesnel, BC, Canada   --
>--    78 VW Rabbit, 80 VW Caddy, 84 VW Westie, 85 VW Cabriolet   --
>--       87 Audi 5000 Quattro, 88 2.0L VW Syncro Double Cab      --
>-- David's Volkswagen Home Page        http://www.volkswagen.org --
>-- Fast Forward Autobahn Sport Tuning  http://www.fastforward.ca --
>-- david@volkswagen.org (pmail) or vanagon@volkswagen.org (list) --
>