David, List members

I have finally received the City/Park light bulb holders and the rubber boots
to seal the H4 E-Code headlamps that I purchased from David Marshall.  The
package had a Canadian postmark dated 1-25-2000, the day after my public
complaint about this.  I now consider this transaction closed.

David, I thank you for your apology in this matter.  You obviously have some
happy customers that receive descent service from you.  I sincerely hope that
my case was a very rare exception to that service.  I do not regret making this
a public issue, I only wish that it had not been necessary.

Sincerely,
Vernon Craddock

Details on this matter can be seen at
http://www.Vernon.Craddock.Com/dmarshall.html

P.S.
        Many thanks to former list member George Chapman.  He has been very helpful
and even sent me a spare set of the City light fixtures that he had.

-----Original Message-----
From:   David Marshall [SMTP:vanagon@volkswagen.org]
Sent:   Monday, January 24, 2000 7:56 PM
To:     Vernon Craddock; vanagon@GERRY.VANAGON.COM
Subject:        Re: Parts request and a recommendation against Fast Forward

What can I say... guilty as charged.

I'll be the first to admit it that I have NOT given you the service that I
have given others and that is wrong and I apologise for it.  I get involved
in too many big things and I forget the small things - it is often the
small things that count larger than the big things.  I have truly let you
down and there is no excuse for that.  I could blame this on the OME shock
dealings, I could blame it on the Iltis dealings, I could blame it on my
grandmother who passed away from a slow and excruciating death due to
cancer.

So, please, inform the list when you get these parts from me.  I don't
expect an apology and I don't expect you to purchase another thing from me.