Has anyone tried to collect damages or sue when these places mess up your
van?  Do you sign some waiver?  It seems like as "professionals" they have a
duty to do it right or tell you they can't do it.  If my engine got messed up
(as in the previous post) I think I'd at least try to do something.

And yes, Andy, you should do need to use a genuine vw filter.  I ran my first
numerous thousand miles with a cheapy until being enlightened by the list.

Doug