I took one on the chin from Wal-Mart a couple of years ago.  It was Saturday
afternoon, and the dealer was closed when I got an offer to go on a road
trip.  So I bit the bullet and got the $13.99 special before departing.
Without reading the fine print on the bill, they put 4.5l of Quaker State in
it, and half an hour later big black clouds of smoke were pouring out the
back.  Disconcerting to say the least.  I went back to them on Monday and
they paid the $400 or so for the pushrod seal.  Still waiting for the apology...

By the way, the dealer only charges $19.95 Cdn.  Do the US dealers really
charge $14 just for  the filter?  For twenty bucks, I'll let the dealer fuss
with it.

Jeff
85 Westy
Winnipeg Manitoba Canada

At 09:09 AM 11/02/00 EST, you wrote:
>Has anyone tried to collect damages or sue when these places mess up your
>van?  Do you sign some waiver?  It seems like as "professionals" they have a
>duty to do it right or tell you they can't do it.  If my engine got messed up
>(as in the previous post) I think I'd at least try to do something.
>
>And yes, Andy, you should do need to use a genuine vw filter.  I ran my first
>numerous thousand miles with a cheapy until being enlightened by the list.
>
>Doug
>