Rob,

You are wasting your time arguing with a vendor about their warranty
policy.  You need to go to your state Attorney General's Consumer
Protection Office and ask for assistance, or maybe even to the
California SAG office to get this resolved.  Insurance companies can
give you labor rates for your state, and probably a national average,
and I doubt that it will be $36/hr. But then what do you do?  You need
the clout of big brother government to help you if you are unsuccessful
in resolving this yourself.

Good luck!
--
Stuart MacMillan
Manager, Case Program
800-909-8244 ext. 8208
Fax: 206-269-6360

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