

| Subject: | Re: Repair nightmare on vacation! (long) |
| From: | (Donna Cassano) |
| Date: | Tue, 25 Jul 2000 00:09:23 -0400 |
This story really makes me uneasy as I prepare for a month of cross-country traveling. If this can happen to a knowledgeable guy like Ron, I shutter to think of the possibilities for me. I won't have internet access, so I won't have the list for support. I've got to get the LIMBO travelers guide. Maybe a couple of Rosary Beads, garlic strands and rabbits feet might be in order as well. Wish me luck! Peace - donna '84 Westy (Pepe) PS - will be sending out a few questions/concerns to the infinitely wise list soon. The Bus Depot wrote: > I went to the Grassroots Music Festival in Ithaca, NY this weekend with my > wife and 2-year-old. Left in my '89 Westy. Ended up camping in the back of > a D*dge van while my Westy got towed 200 miles home with the engine in > pieces. > > On the way to the festival, a small coolant hose sprung a leak. Not a huge > leak but it was definately dripping and hissing a bit. The hose was located > in a tough-to-reach place under the AC compressor, and it was dark and I had > my wife and kid in the car, with no chance of getting another hose at the > moment. So since the leak was relatively minor, I decided to continue on, > pulling over frequently to check my coolant and make sure the leak hadn't > worsened, and running the heat so that if the situation worsened to the > point of lack of coolant flow, I'd know because the heat would go cold (even > if the gauge/light didn't tell me). > > Most of the way through our trip, on the highway, I felt the heat go cold > (even though there was plenty of coolant in the system; I'd just checked it > a mile earlier). About a minute or less later, as I was looking for a > suitable place to pull over, the hose burst completely. Within literally > three seconds, I had the engine off and the van on the side of the highway, > whereupon we called AAA and a nearby friend. The van got towed to the > European auto specialist that works on my friend's Vanagon, and we went to > his house for the night, planning to deal with the hose in the morning. > > The next morning, the mechanic at the shop started the van and drove it over > to his bay (it ran fine). But he saw some coolant blowing out of the > tailpipe when they started the van, so he decided it must have a blown head > gasket. When I arrived, he had already removed the rocker arm on one side > and was about to remove the cylinder head. I stopped him, and asked him to > reinstall the rocker arm and simply replace the hose. Not that the van > didn't neccessarily have a head gasket leak, but it was also possible that > some coolant could have escaped through the gasket during expansion and > contraction when it overheated. Running the engine for at least 10 minutes > or so would probably be enough to see if the existing coolant in the exhaust > simply blew through, or if more was continuing to leak into it. In any > event, nobody near the little town of Horseheads, NY had a gasket kit in > stock anyway, so if I needed one I'd have to have my shop overnight it to > me. Hopefully, even if the gasket were leaking, the leak might be minor > enough to allow us to continue the one hour to the festival, and replace the > gasket after it was over (and the part had arrived). So he reinstalled the > parts he had removed, I opened up the Bentley manual to the page on bleeding > the cooling system (he had never done it before), and we jacked the front of > the van up to start bleeding the system. > > And this is where the nightmare really begins. The van, which had started > and run fine when he pulled it in, now wouldn't start at all. The mechanic > pulled out a multimeter, and decided that the injectors weren't getting a > signal. So while we waited (now very late for our festival), he spent 4 > hours futzing around trying to figure out why the injectors wouldn't fire. > The more I saw him guessing at things, the more I got worried, and finally, > when he went to take a phone call, my friend and I pulled an injector and > held it into a rag while I cranked the engine. Sure enough, the injector > that "wasn't firing" spat fuel right into the rag! > > It was at this point that the mechanic admitted that he had just spent 4 > hours looking for a nonexistent electrical problem because he had misread > his own voltmeter! > > We quickly determined that we had spark, fuel, and air (something the > mechanic had been unable to determine in four hours). So why wouldn't the > van start? We did a compression test. No compression in one cylinder! It > turned out that when the mechanic reinstalled the rocker arm, he had put the > pushrods in wrong. When he then cranked the engine, he bent the pushrods! > Of course, at that point the valves had to be checked because he could have > bent one as well, due to the incorrect pushrod installation. > > So my blown hose turned into major cylinder head repair. The shop admitted > their mistake, and while insisting that I still needed a head gasket, agreed > to do all other repairs (to fix their mess) at no charge and pay for parts. > At this point it was obvious that I wasn't going to get back on the road > that day, so I ordered the neccessary parts in next-day-air and left the van > there, borrowing a conversion van to use for the weekend. > > A call to the shop later showed that they were having difficulty figuring > out how to reinstall the head. They wanted to know where the valve guide > orings were (there are none), and had been planning to use the head sealant > that comes with the gasket kit as valve cover gasket sealant instead! They > had a Bentley manual on hand, and had never done a Vanagon head gasket > procedure before, but apparantly had felt it unneccessary to crack open the > manual even once and read through the procedure. > > At that point, I decided that I should just cut my losses and tow the van > home in pieces. It was clear that the more those monkeys worked on my van, > the more they would damage it. Their intentions were good and they really > did want to fix what they had damaged, but they clearly did not know how. > So I had the van towed 200 miles home with the engine in pieces on the > floor. > > What remains now is to determine exactly how much severe damage the shop did > to my engine while trying to replace a $10 hose. > > - Ron Salmon > The Bus Depot, Inc. > http://www.busdepot.com > (215) 234-VWVW
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