I once took my van for service (a dealer, no less!) and told them what I
thought was wrong with it.  I was prepared to pay several hundred dollars to
have it fixed because that's what I said was wrong.

Once they got into it, however, they discovered it was merely a broken bolt-
they charged me less than $50.

They could have replaced what I said was wrong, and I would have been none
the wiser and they would have made a few hundred bucks, but since they went
ahead and told me that it was something simple, they gained a customer for
life.

In addition, whenever people knock dealers and their service, I tell them my
experience with McLoughlin Motors, the Volks dealer in Rome, New York, and
highly recommend them because they care about the customer.

It seems that this is the publicity a business owner would want!

Daryl Densford
Blue '90 GL in NY