This is an example of how it is done by companies who are thinking long term
relationship.
Naked opportunism always looks ugly as in the Melissa case.
The market will have the final say.

----- Original Message -----
From: Daryl Densford <dwd@fltg.net>
To: <vanagon@GERRY.VANAGON.COM>
Sent: Friday, July 28, 2000 10:14 AM
Subject: Re: Parts Place - Dear Vanagon List Subscribers

> I once took my van for service (a dealer, no less!) and told them what I
> thought was wrong with it.  I was prepared to pay several hundred dollars
to
> have it fixed because that's what I said was wrong.
>
> Once they got into it, however, they discovered it was merely a broken
bolt-
> they charged me less than $50.
>
> They could have replaced what I said was wrong, and I would have been none
> the wiser and they would have made a few hundred bucks, but since they
went
> ahead and told me that it was something simple, they gained a customer for
> life.
>
> In addition, whenever people knock dealers and their service, I tell them
my
> experience with McLoughlin Motors, the Volks dealer in Rome, New York, and
> highly recommend them because they care about the customer.
>
> It seems that this is the publicity a business owner would want!
>
> Daryl Densford
> Blue '90 GL in NY