Wow-

What a PITA... Remind me to complain when Jon Peters doesn't answer posted
questions fast enough... I think some listees ought to give better customer
service... ; ) wink.

G. Matthew Bulley, Principal Consultant
Bulley-Hewlett Corporate Communications
Mount Olive, NC USA
877.658.1278 Tollfree
www.bulley-hewlett.com

My Agenda: Vanquish Suburban Sprawl.
My Methods: Revitalize mature urban towns. Champion mass transit and fast
Internet service. Demand replacement of archaic, "separationist" zoning
laws with neo-traditional mixed-use zoning.
The Result: Exceptional living/working alternatives; restrained sprawl; our
children inherit walkable, beautiful, interlinked towns. Find out more at
http://www.cnu.org

-----Original Message-----
From:   Karl Wolz [SMTP:wolzphoto@worldnet.att.net]
Sent:   Tuesday, August 01, 2000 11:22 AM
To:     vanagon@GERRY.VANAGON.COM
Subject:        Re: 1TV48766BA833021X / JON PETERS /reply

You don't get it' do you?

There is no organization, and the words non-profit are yours, not mine.  It
is, as I stated earlier, entirely a volunteer effort.

I and a few other list-members volunteered to get the sticker project
finished when Ken Wyatt could no longer handle the stress of being
second-guessed continually.  He nobly started this project, but was shot
down enough that he said "To heck with it".

It seemed like a good project, and about a half-dozen of us took it over.
Brent managed the earlier stages of it, like the contest to determine a
design.  Frank Condelli did the balloting, and I took care of production
and
distribution.  I have well over two thousand messages on my hard drive
relating to this project, and have worked on it till after midnight many
nights.  It has mostly been a matter of filling in fifteen minutes here and
there.

The shipment of your stickers WAS timely, in that they went out within a
week and a half of their arrival at my doorstep (during which time I was
fairly busy ferrying my mother-in-law back and forth to the hospital for
breast cancer surgeries).

Customer service does not really enter into this in that you are not a
customer and I am not in business here.  I have tried to help out by taking
on a chore for which everyone but one has been quite happy with both the
product and the service.

I'm sorry you don't feel that way.

Karl Wolz

----- Original Message -----
From: "Jon Peters" <jpquick@hotmail.com>
To: <wolzphoto@worldnet.att.net>
Sent: Tuesday, August 01, 2000 7:49 AM
Subject: Re: 1TV48766BA833021X / JON PETERS /reply

> Karl,
>
> I would just like to thank you for your timely shipment of merchandise
and
> your great customer service skills.  Perhaps next time I should just stop
by
> and pick them up from your non-profit organization.
>
>
>
> <wolzphoto@worldnet.att.net>
> >To: "Jon Peters" <jpquick@hotmail.com>
> >Subject: Re: 1TV48766BA833021X / JON PETERS /reply
> >Date: Mon, 31 Jul 2000 18:23:06 -0700
> >
> >Glad you got them.
> >
> >An estimated timetable was published to the list several times by both
> >myself and Brent Christenson.  However, you aren't the only one who
managed
> >to avoid all of those posts.
> >
> >Karl
> >
> >----- Original Message -----
> >From: "Jon Peters" <jpquick@hotmail.com>
> >To: <wolzphoto@worldnet.att.net>
> >Sent: Monday, July 31, 2000 4:25 PM
> >Subject: Re: 1TV48766BA833021X / JON PETERS /reply
> >
> >
> > > Karl,
> > >       You have a point, but I do not believe at the time I ordered
> >Vanagon
> > > Stickers that any of the information was available
> > > concerning non-profit.  By using pay pal, is great, but the use of
> >credit
> > > cards to pay and not receving the product for two months without any
> >notice
> > > leaves the customer in the dark.  I did not see any indication that
an
> >order
> > > list would be established and wait time.  This information would calm
> >the
> > > customers for the general public is concerned about using their
personal
> > > information over the internet anyway.  I do appreciate the fact that
I
> >now
> > > know this was a non-profit
> > > effort.  Suggestion non_profitvanagon.comstickers@(your internet
service
> > > provider)
> > >
> > >
> > > The stickers just arrived.
> > > thanks,
> > > Jon
> > >
> > > >From: "Karl Wolz" <wolzphoto@worldnet.att.net>
> > > >To: "Jon Peters" <jpquick@hotmail.com>
> > > >Subject: Re:  1TV48766BA833021X / JON PETERS
> > > >Date: Mon, 31 Jul 2000 08:59:58 -0700
> > > >
> > > >Hi Jon,
> > > >
> > > >First, let me explain this is entirely a volunteer effort which was
> >done
> >to
> > > >benefit the list members.  I am not making a dime off of it, and it
was
> > > >quite deliberately set up to make the price to list members as
> >affordable
> > > >as
> > > >possible.
> > > >
> > > >The announcement went up (as I recall) in May that we were taking
> >orders
> > > >for
> > > >stickers, which, after demand was projected (by orders like yours),
> >were
> > > >ordered from a list member who happens to do stickers and such as a
> > > >sideline/hobby (this also saved a considerable sum).  Whether you
paid
> >in
> > > >May or in July does not really matter, since the stickers were only
> >ordered
> > > >in late June.
> > > >
> > > >Other than keeping folks like you from tearing my head off, I am not
> >really
> > > >interested in providing customer service, as this is not a business.
I
> >am
> > > >sure you did not realize that.
> > > >
> > > >Anyway, the good news is that your stickers were mailed last Friday
 I
> > > >think - could have been Thursday), and you should be getting them
today
> >or
> > > >tomorrow.
> > > >
> > > >All of the folks who have worked on the stickers have put a lot of
> >unpaid
> > > >effort into this project, from implementing the contest through
> >creating
> > > >and
> > > >monitoring the order form and finally production and distribution.
> >None
> >of
> > > >us had any experience in this type of endeavor before April of this
> >year.
> > > >It's taken a while and there were definitely some rough edges.  In
my
> > > >opinion, the final product is worth the wait.  Hope you agree.
> > > >
> > > >Please let me know when you receive them.
> > > >
> > > >Karl Wolz
> > > >
> > > >----- Original Message -----
> > > >From: "Jon Peters" <jpquick@hotmail.com>
> > > >To: <wolzphoto@worldnet.att.net>
> > > >Sent: Monday, July 31, 2000 8:32 AM
> > > >Subject: 1TV48766BA833021X / JON PETERS
> > > >
> > > >
> > > > > Karl, I never received my Vanagon Stickers! pay
> >pal#1TV48766BA833021X -I
> > > > > just happen to be employed in the computer business and I think
two
> > > >months
> > > > > is not what I call customer service. You received my money, you
have
> >my
> > > > > email address.(why not check your bank account & follow up with
your
> > > > > customer.)
> > > > > Send(blue stickers) to: Jon Peters
> > > > >                         2650 Louisiana Street
> > > > >                         LONGVIEW, WA 98632
> > > > >
> > > > >
> >________________________________________________________________________
> > > > > Get Your Private, Free E-mail from MSN Hotmail at
> >http://www.hotmail.com
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
________________________________________________________________________
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http://www.hotmail.com
> > >
> >
> >
>
> ________________________________________________________________________
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