I agree, Peter is a out of line.

But.......
<devils advocate>
The only possible reason I could see for this attitude is ignorance. He may
not have known the whole "history" of the sticker project, and may have
thought of this was a business that was offering stickers for sale. And too
lazy to find out what was going on via archives or even asking a few
questions before he ordered the stickers.  When I check the subscription
info:

Subscription for Rick Peters, list vanagon: Subscription date: 24 May 2000

I see that he is a relatively new list-member.
</devils advocate>

Peter, I advise you hide behind the ignorant and lazy excuse.

Unless you have a better one.

And a big *THANK YOU* to the "sticker crew".

TomC

> -----Original Message-----
> From: Karl Wolz [mailto:wolzphoto@worldnet.att.net]
> Sent: Tuesday, August 01, 2000 11:22 AM
> To: vanagon@GERRY.VANAGON.COM
> Subject: Re: 1TV48766BA833021X / JON PETERS /reply
>
>
> You don't get it' do you?
>
> There is no organization, and the words non-profit are yours,
> not mine.  It
> is, as I stated earlier, entirely a volunteer effort.
>
> I and a few other list-members volunteered to get the sticker project
> finished when Ken Wyatt could no longer handle the stress of being
> second-guessed continually.  He nobly started this project,
> but was shot
> down enough that he said "To heck with it".
>
> It seemed like a good project, and about a half-dozen of us
> took it over.
> Brent managed the earlier stages of it, like the contest to
> determine a
> design.  Frank Condelli did the balloting, and I took care of
> production and
> distribution.  I have well over two thousand messages on my hard drive
> relating to this project, and have worked on it till after
> midnight many
> nights.  It has mostly been a matter of filling in fifteen
> minutes here and
> there.
>
> The shipment of your stickers WAS timely, in that they went
> out within a
> week and a half of their arrival at my doorstep (during which
> time I was
> fairly busy ferrying my mother-in-law back and forth to the
> hospital for
> breast cancer surgeries).
>
> Customer service does not really enter into this in that you are not a
> customer and I am not in business here.  I have tried to help
> out by taking
> on a chore for which everyone but one has been quite happy
> with both the
> product and the service.
>
> I'm sorry you don't feel that way.
>
> Karl Wolz
>
> ----- Original Message -----
> From: "Jon Peters" <jpquick@hotmail.com>
> To: <wolzphoto@worldnet.att.net>
> Sent: Tuesday, August 01, 2000 7:49 AM
> Subject: Re: 1TV48766BA833021X / JON PETERS /reply
>
>
> > Karl,
> >
> > I would just like to thank you for your timely shipment of
> merchandise and
> > your great customer service skills.  Perhaps next time I
> should just stop
> by
> > and pick them up from your non-profit organization.
> >
> >
> >
> > <wolzphoto@worldnet.att.net>
> > >To: "Jon Peters" <jpquick@hotmail.com>
> > >Subject: Re: 1TV48766BA833021X / JON PETERS /reply
> > >Date: Mon, 31 Jul 2000 18:23:06 -0700
> > >
> > >Glad you got them.
> > >
> > >An estimated timetable was published to the list several
> times by both
> > >myself and Brent Christenson.  However, you aren't the only one who
> managed
> > >to avoid all of those posts.
> > >
> > >Karl
> > >
> > >----- Original Message -----
> > >From: "Jon Peters" <jpquick@hotmail.com>
> > >To: <wolzphoto@worldnet.att.net>
> > >Sent: Monday, July 31, 2000 4:25 PM
> > >Subject: Re: 1TV48766BA833021X / JON PETERS /reply
> > >
> > >
> > > > Karl,
> > > >       You have a point, but I do not believe at the
> time I ordered
> > >Vanagon
> > > > Stickers that any of the information was available
> > > > concerning non-profit.  By using pay pal, is great, but
> the use of
> > >credit
> > > > cards to pay and not receving the product for two
> months without any
> > >notice
> > > > leaves the customer in the dark.  I did not see any
> indication that an
> > >order
> > > > list would be established and wait time.  This
> information would calm
> > >the
> > > > customers for the general public is concerned about using their
> personal
> > > > information over the internet anyway.  I do appreciate
> the fact that I
> > >now
> > > > know this was a non-profit
> > > > effort.  Suggestion non_profitvanagon.comstickers@(your internet
> service
> > > > provider)
> > > >
> > > >
> > > > The stickers just arrived.
> > > > thanks,
> > > > Jon
> > > >
> > > > >From: "Karl Wolz" <wolzphoto@worldnet.att.net>
> > > > >To: "Jon Peters" <jpquick@hotmail.com>
> > > > >Subject: Re:  1TV48766BA833021X / JON PETERS
> > > > >Date: Mon, 31 Jul 2000 08:59:58 -0700
> > > > >
> > > > >Hi Jon,
> > > > >
> > > > >First, let me explain this is entirely a volunteer
> effort which was
> > >done
> > >to
> > > > >benefit the list members.  I am not making a dime off
> of it, and it
> was
> > > > >quite deliberately set up to make the price to list members as
> > >affordable
> > > > >as
> > > > >possible.
> > > > >
> > > > >The announcement went up (as I recall) in May that we
> were taking
> > >orders
> > > > >for
> > > > >stickers, which, after demand was projected (by orders
> like yours),
> > >were
> > > > >ordered from a list member who happens to do stickers
> and such as a
> > > > >sideline/hobby (this also saved a considerable sum).
> Whether you
> paid
> > >in
> > > > >May or in July does not really matter, since the
> stickers were only
> > >ordered
> > > > >in late June.
> > > > >
> > > > >Other than keeping folks like you from tearing my head
> off, I am not
> > >really
> > > > >interested in providing customer service, as this is
> not a business.
> I
> > >am
> > > > >sure you did not realize that.
> > > > >
> > > > >Anyway, the good news is that your stickers were
> mailed last Friday
>  I
> > > > >think - could have been Thursday), and you should be
> getting them
> today
> > >or
> > > > >tomorrow.
> > > > >
> > > > >All of the folks who have worked on the stickers have
> put a lot of
> > >unpaid
> > > > >effort into this project, from implementing the contest through
> > >creating
> > > > >and
> > > > >monitoring the order form and finally production and
> distribution.
> > >None
> > >of
> > > > >us had any experience in this type of endeavor before
> April of this
> > >year.
> > > > >It's taken a while and there were definitely some
> rough edges.  In my
> > > > >opinion, the final product is worth the wait.  Hope you agree.
> > > > >
> > > > >Please let me know when you receive them.
> > > > >
> > > > >Karl Wolz
> > > > >
> > > > >----- Original Message -----
> > > > >From: "Jon Peters" <jpquick@hotmail.com>
> > > > >To: <wolzphoto@worldnet.att.net>
> > > > >Sent: Monday, July 31, 2000 8:32 AM
> > > > >Subject: 1TV48766BA833021X / JON PETERS
> > > > >
> > > > >
> > > > > > Karl, I never received my Vanagon Stickers! pay
> > >pal#1TV48766BA833021X -I
> > > > > > just happen to be employed in the computer business
> and I think
> two
> > > > >months
> > > > > > is not what I call customer service. You received
> my money, you
> have
> > >my
> > > > > > email address.(why not check your bank account &
> follow up with
> your
> > > > > > customer.)
> > > > > > Send(blue stickers) to: Jon Peters
> > > > > >                         2650 Louisiana Street
> > > > > >                         LONGVIEW, WA 98632
> > > > > >
> > > > > >
> >
> >_____________________________________________________________
> ___________
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> > >http://www.hotmail.com
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> ______________________________________________________________
> __________
> > > > Get Your Private, Free E-mail from MSN Hotmail at
> http://www.hotmail.com
> > > >
> > >
> > >
> >
> >
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