Yeah, they suck. I had to wait -gasp- three whole days for 4 oil filters,
temp sensor2, and a thermostat! What type of service is that! And the time
before it took 4 days to get my sunroof seal! That's it- i'm using the 5x
price of the dealer. 
-Cheers
Matthew

Matthew Pollard             http://www.uidaho.edu/~poll7356
Dept. of Chemistry               http://www.chem.uidaho.edu
University of Idaho                   http://www.uidaho.edu

On Tue, 3 Oct 2000, Steve Coseo wrote:

> BRAVO!!
> Nothing but good service from you guys EVERY time...
> thanks,
> steve
> 
> 
> >From: The Bus Depot <ron@NETCARRIER.COM>
> >Reply-To: The Bus Depot <ron@NETCARRIER.COM>
> >To: vanagon@GERRY.VANAGON.COM
> >Subject: Re: Complaint concerning Bus Depot
> >Date: Tue, 3 Oct 2000 20:02:24 -0400
> >
> > > After a month of waiting on parts from Bus Depot I'm left either
> >stranded
> > > without parts or the wrong parts...
> > > I think it's important that we know what where in for when
> > > dealing with the intricacy of ordering parts and the great need for
> >better
> >communication on
> > > both sides and taking a few more minute in getting it right.
> > > I not the bad guy here just frustrated with there poor service.
> > > I've spent allot of money with them only to be in inconvenience to there
> > > "where to busy, can't find your lost parts, can't find your parts. don't
> > > know how to find your parts, there on there way babble.
> >
> >
> >Don't even get me started about Dan Danrich.  I know, I know, they say the
> >customer is always right.  Well, bulsh*t.  Sometimes the customer isn't
> >right.
> >
> >Danrich has been downright abusive to just about every salesperson in my
> >shop and to me, not once but multiple times.  I mean abusive.  Yelling on
> >the phone and via email about stuff that nobody can control, such as a
> >MINOR
> >part like a bumper bolt being backordered by VW, etc. He has treated my
> >employees in a manner that nobody on this list would likely put up with for
> >very long without slugging the person in the nose.  Nobody here wants to
> >take his calls, because he's screamed at just about everyone here at least
> >a
> >few times.  Once he sent me a nasty email deriding me for sending him
> >something he didn't order, and demanding a full refund including shipping.
> >When I sent him back a copy of HIS OWN EMAIL to me saying "please send me
> >so-and-so" (the same item he claimed he never had ordered), he didn't even
> >have the decency to apologize.  Other times he sent me conflicting emails
> >about what he had and had not received from us, and got angry and
> >frustrated
> >when I was confused by them.  All along the tone has been one of rudeness
> >and abuse, from day one.  He has acted like he was the only person who ever
> >had a backorder occur, and that waiting for a bumper bolt or brake hardware
> >kit was so horrible that it gave him license to treat everyone in the shop
> >like total garbage, repeatedly.  What gives anyone the right to treat other
> >people like that?
> >
> >The problem was so severe that at one point I even emailed Danrich telling
> >him that I'd just as soon refund all of his money and have him take his
> >business elsewhere.  He apologized for the particular abusive tyrade that
> >precipitated my email, but then a few days later he called and yelled at
> >Brian on the phone.
> >
> >Three items were backordered on Dan Danrich for any length of time: a
> >bumper
> >bolt, a gasket, and a brake hardware kit.  All were backordered by our
> >suppliers, a situation which I cannot control.  We made him aware of the
> >backorders, and he always had the option to cancel. When he asked how long
> >the delay would be, I told him the honest truth, that the backorder was on
> >the part of my suppliers and I didn't know how long it might be.  Also a
> >small order was lost by the post office (nobody's fault), and we sent him a
> >duplicate of the order even though we had not yet (and still have not)
> >gotten paid by the post office for the lost mail claim (a process which
> >requires him to sign a form stating that he did not get the package).  When
> >he received an incorrect door handle grommet and brake hardware kit, we not
> >only refunded for the one and exchanged the other, but also reimbursed his
> >return postage, despite being verbally abused by him for the error.
> >
> >You know what, the honest truth is that if Dan Danrich wasn't so nasty and
> >abusive when dealing with everybody here, he'd almost certainly have gotten
> >better service.  We're all human, and nobody likes being treated like a
> >piece of trash. The honest truth is that the ones who get the best service
> >are the ones who treat us like human beings.  That is just human nature.
> >
> >To answer a reference in Danrich's post, no, we generally do not look up
> >part numbers on the microfiche here.  We are a no-frills mail-order
> >business.  We emphasize highest quality parts at lowest prices.  Frankly we
> >don't have the time to look up door handle gaskets and bumper bolts on
> >Etka,
> >or other people's orders won't make it out the door.  Not that I couldn't
> >hire more people to sit around looking up Etka part numbers for customers
> >all day.  But if I did, everyone else's parts would cost more so I could
> >finance the cost of that service.  That would be great for the guys who
> >can't or won't look up part numbers themselves, but bad for everyone whose
> >prices went up to subsidize those people. Your local dealer can provide
> >that
> >service for you, and he charges enough for the parts that he can pay a guy
> >to sit in front of a microfiche reader all day long.  Or you can get a hold
> >of Etka for free (or so it seems) and look the number up yourself.  If you
> >want to patronize a dealer who can look up the parts for you, then that's
> >perfectly understandable. I make no bones about what I am and what I am
> >not.
> >My goal is to provide the best quality at the lowest price.  I do not
> >promise same-day shipping (unless you specifically order it).  I do not
> >promise a parts lookup service.  I do not promise availability of
> >experienced mechanics to help you with tech support.  I don't even promise
> >never to make a mistake and ship a wrong part or whatever. I make mistakes
> >all the time! We all do!  I do not promise to be all things to all people.
> >All I promise is to give you the best quality parts I possibly can at the
> >lowest possible prices. That is the one thing that I really, really try
> >hard
> >to do.  If that matches your needs, buy from me.  If not, don't. That's why
> >there's chocolate and vanilla.  You don't go to Sam's Club expecting Macy's
> >service, but you don't pay Macy's prices there either.
> >
> >As for the Dan Danriches of the world, frankly I really would just as soon
> >they buy their parts elsewhere.  I'm fortunate enough to be in a position
> >where I don't have to bend over and take abuse from customers or anyone
> >else. And I don't have to make my employees take abuse either.  (G-d knows,
> >they get enough abuse from me when I'm in a bad mood. :-)  Life is short,
> >and there are things more important that Volkswagen parts.  (Yes, really,
> >there are.)   How would you feel if you're at home after a long day at
> >work,
> >playing with your 2-year-old toddler, and you stop to check your email to
> >discover a nasty, abusive, name-calling email from someone who is going
> >absolutely nuclear over receiving the wrong door handle gasket.  Then two
> >days later, another one about something else just as minor, and then
> >another.  You walk away from an email like that feeling like garbage, and
> >it
> >just ruins your whole evening with your family.  It is really worth it?  It
> >isn't that I don't feel bad when a mistake happens, and not that I haven't
> >made a doozy here and there that maybe (okay, definately) _deserves_ a
> >hotheaded and abusive email, but sending a wrong door handle gasket just
> >doesn't call for that.  So if you're a hothead, please do go buy your parts
> >elsewhere.  If that makes me sound like the VW version of the Soup Nazi,
> >then fine, I'll live with that. But frankly, I'll gladly give up the
> >business from abusive customers, even if they have big money to spend.
> >Like
> >I said, life is short, and there are things that are more important than VW
> >parts, such as my peace of mind and that of my family and employees.
> >
> >My $.02 ...
> >
> >- Ron Salmon
> >   The Bus Depot�, Inc.
> >   www.busdepot.com
> >   (215) 234-VWVW
> 
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