

| Subject: | Re: complaints |
| From: | The Bus Depot |
| Date: | Wed, 11 Oct 2000 10:26:13 -0400 |
> > we ship maybe one kit every day. > > Of all of those shipped, I have had three complaints _ever_ > >about a pipe that wouldn't fit. > As a business owner you should realize that not everyone who is unhappy > complains. Yes, so read the next sentence!! My _very next sentence_ after the one you quoted, said that undoubtedly far more than three people had difficulty installing the pipes, but that many of them probably realized (correctly) that difficult exhaust fit is not unusual on this vehicle. This is a rear-engined vehicle with a unique exhaust system, and like some other VW bus years, the exhaust simply does not go together as easily as on a front-engined car with a straight-line exhaust system. Instead you have a convoluted piping system (designed just for us lucky US folk who need a cat converter by the way; the European setup is infinately simpler), not to mention a somewhat inadequate bracing system that promotes stress cracking due to vibration. If you look at the VW and the Dansk pipes side by side, the bends are exactly the same. If you try to install a Dansk header pipe, you may get lucky and it will slip right on, but far more likely you will have to bang on it and curse at it for a while. If you buy a genuine VW header pipe, you will have exactly the same odds (but a significantly lighter wallet). I know it sucks, but you can't blame the parts vendor for the eccentricities of the vehicle. Don't like it? Buy a F*rd. :-) - Ron Salmon The Bus Depot, Inc. http://www.busdepot.com (215) 234-VWVW
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