For importance Sake I would rate packaging and shipping in the top five.
Others among that would be in no particular order

- Return Authorization through UPS
- Great Service
- Follow Up
- Good Packaging
- Prompt Delivery and notification
- Knowlegdeable Sales and/or technical people

This is jsut a short list I am sure that others could add to this and make
up a top ten since it would seem as many of the buisnesses that we whole
heartedly support are subscribed to this list to show them what we would
like to see and what is most important to us as customers..

Namaste
Stephen Fry
85 Westy

Ps as far as the dents if they will effect air flow - Yep sure would effect
performance.. Call em up..
  -----Original Message-----
  From: Vanagon Mailing List [mailto:vanagon@GERRY.VANAGON.COM]On Behalf Of
Paul Borghese
  Sent: Tuesday, December 19, 2000 12:32 AM
  To: vanagon@GERRY.VANAGON.COM
  Subject: Very dented muffler from Bus Depot

  I just received my brand-new muffler from Bus Depot.  I opened the
packaging which is the typical Bus Depot packaging (looks like they went
rummaging through someone's garbage to find a box) only to find my muffler
at the very bottom of the box, unprotected.  The muffler now has a series of
very large dents.  So what do you guys think?  Should I send it back?

  [Rant mode on]
      I love bus depot but why the hell can't they just purchase new boxes?
Every time I order something it arrives in a beat-up old box with wrapped
newspaper instead of proper filler!  You can purchase a new box at a
manufacturer for under 75 cents! ( I know because the last time I moved I
purchased all new boxes).  I would gladly pay 75 cents to have my $140 order
shipped correct.

  [Rant mode off]

  Will the dents effect performance?  There is also a slight rattle in the
muffler as if a small rock is lodged in it.

  Thanks,

  Paul

  P.S. Don't get me wrong, I love Bus Depot and have ordered over $2000 in
stuff from them over the years.  I am just a little miffed about waiting two
weeks only to find that my van might be down much longer.

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