Please keep your dealings with venders
to yourself. You will hurt the Bus
Depot rep and could be held as slander!
If they were poor in customer service
call and speak to the owner, not the
van LIST!
Thanks.

Juli Tallino wrote:
>
> Hi folks,
>
> gotta a question for you.  I ordered a side view
> mirror from The Bus Depot and it came in little
> peices.  They (in my opinion) did a minimal job of
> packing.  A layer or two of bunched up newspaper
> instead of bubble wrap or styrofoam peanuts.
> Enviromentally more friendly but not really adequate
> to protect glass in the US Mail.  I wasn't too
> concerned, any reputable firm would immediately
> replace a broken item and try to make the customer
> happy, right?  WRONG!  I was told that it was now my
> problem and I had to go get my money back from the
> USPS and then I could order another mirror from them.
> I will not be ordering anything else from them ever
> again, the attitude I recieved on the phone was
> terrible and I got the feeling customer service was
> not a high priority.
>
> So what do you think, am I over reacting?  Is it
> reasonable for them to expect me to go through all
> this hassle for their inadequate packing job?  I've
> never run into this problem with any other company and
> I do a lot of ordering over the internet.
>
> TIA for the opinions,
> Juli
> 84 Westy "Horace"
>
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