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Subject:Re: customer service opinion needed about list vendor
From:Matthew Utterback
Date:Fri, 5 Jan 2001 14:19:34 -0500

I stand corrected and I am sorry to the
list, Juli and Bus Depot
Matt

arbosch@ra.rockwell.com wrote:
>
> <<<snip>>>Please keep your dealings with venders
> to yourself. You will hurt the Bus
> Depot rep and could be held as slander!
> If they were poor in customer service
> call and speak to the owner, not the
> van LIST!<<<snip>>>
>
> Whoa, namo, too harsh!  BusDepot is an integral part of this list and the
> Vanagon community.  If they shipped something breakable, in a flimsy carton
> without enough packing, I wanna know about it - for no other reason than to
> ask them to put a little extra packing around the mirror(s) when I order
> them.
>
> BusDepot has been folded, spindled, and mutilated on this list times too
> numerous to mention.  I've done it myself and make no apologies for it.
> Yet they continue to be one of the - if not the - premier vendors on this
> list.  And they will remain so because they offer a valuable service - low
> price Volkswagen parts.
>
> Juli's post was simply asking if others in vanagon-land have had similar
> dealings with BusDepot.  As it's Vanagon related, and a list vendor too,
> it's not something that should be kept off the list.
>
> Alan Bosch
> & Phred ('88 Wolfsburg)