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Subject:Re: customer service opinion needed about list vendor
From:Ron Lussier
Date:Fri, 5 Jan 2001 13:47:50 -0800

>It was predictable.
>Ron Salmon (of the Bus Depot) announces that he is heading off out of the
>country and won't be in touch. Sure enough, someone dumps on him. Is
>it because
>things break down when he isn't there? Or is a matter of an easy target who
>can't fight back.
>Lay off the Bus Depot until Ron returns. Give the guy a chance to
>either remedy
>the problems or explain them away.
>my $0.01 (Cdn) worth

The fact is, if his business runs while he's gone, it should be a
responsible business.  You can't excuse bad customer service on his
being out of the country.

Personally, I'm still awaiting a reply to email (and a phone message)
I left him about 6 months ago.

Coyote
--
                         /\_/\      ____
Ron 'Coyote' Lussier   (     )     \ _/__                   Lenscraft
coyote@lenscraft.com    \   /       \X  /       229 8th Street Unit 4
1.415.241.0815           \_/          \/      San Francisco, CA 94103