You are kidding...Right?
-----Original Message-----
From: Matthew Utterback <utterback@CAPITOLADVANTAGE.COM>
To: vanagon@GERRY.VANAGON.COM <vanagon@GERRY.VANAGON.COM>
Date: Friday, January 05, 2001 12:55
Subject: Re: customer service opinion needed about list vendor

>Please keep your dealings with venders
>to yourself. You will hurt the Bus
>Depot rep and could be held as slander!
>If they were poor in customer service
>call and speak to the owner, not the
>van LIST!
>Thanks.
>
>Juli Tallino wrote:
>>
>> Hi folks,
>>
>> gotta a question for you.  I ordered a side view
>> mirror from The Bus Depot and it came in little
>> peices.  They (in my opinion) did a minimal job of
>> packing.  A layer or two of bunched up newspaper
>> instead of bubble wrap or styrofoam peanuts.
>> Enviromentally more friendly but not really adequate
>> to protect glass in the US Mail.  I wasn't too
>> concerned, any reputable firm would immediately
>> replace a broken item and try to make the customer
>> happy, right?  WRONG!  I was told that it was now my
>> problem and I had to go get my money back from the
>> USPS and then I could order another mirror from them.
>> I will not be ordering anything else from them ever
>> again, the attitude I recieved on the phone was
>> terrible and I got the feeling customer service was
>> not a high priority.
>>
>> So what do you think, am I over reacting?  Is it
>> reasonable for them to expect me to go through all
>> this hassle for their inadequate packing job?  I've
>> never run into this problem with any other company and
>> I do a lot of ordering over the internet.
>>
>> TIA for the opinions,
>> Juli
>> 84 Westy "Horace"
>>
>> __________________________________________________
>> Do You Yahoo!?
>> Yahoo! Photos - Share your holiday photos online!
>> http://photos.yahoo.com/
>
>--