At 11:08 PM -0600 1/5/01, Steve Sandlin wrote:
>My solution as a vendor was to re-cut the key, second-day air it to him, and
>make it right.  Yes, I lost a few bucks on that order, but he will send me
>more business for my efforts, and continue to recommend me to his friends.

This is exactly correct, and as a customer it makes me want to
patronize Steve in the future.  Thanks, Steve!

Coyote
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                         /\_/\      ____
Ron 'Coyote' Lussier   (     )     \ _/__                   Lenscraft
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