You'll enjoy my story. My S&S header did not fit at all - the tube for the #4
cylinder would not match up and was hitting the engine support. I boxed it up
and sent it to them to check on their jig - but luckily I sent it USPS with
proof of delivery not UPS, and waited, and waited, and waited.

Long story short, after a year and may letters they finally said that they had
lost my headers but were nice enough to send me a complete new one as a
replacement.

So, I'm not enamored with their service, but at least they made good in the
end. (assuming that the replacement will fit)

Todd

'88 Westy

Jeff Birk wrote:

> snip/
> I tried to contact S&S many times but they never reply or call back.
> Has anyone else noticed this?
> /snip
>
> YES !!!!
> I have experienced the worst treatment by S&S that I have ever had dealing
> with a supplier and I worked as a material-purchasing agent for an engine
> remanufacturer (Deere) for several years.  My experience began one year ago
> when I purchased a header system and muffler from S&S.  It arrived 3 weeks
> later after four phone calls to find out where it was.  S&S claimed they
> had shipped it but it was lost in transit (I know, UPS).  Two weeks later,
> I went to install the thing and discovered the 'slip' fit tubing for the
> header would not slip into place and slipped into the wrong place and
> stuck.  I worked on this thing for two days.  Speaking with S&S was
> becoming bi-weekly for me and they knew my name at the phone desk.  Their
> engineering dept. indicated I was at fault and told me to apply heat to the
> tubing to get it to fit.  Two days later, it would not budge.  After
> several more phone calls I returned the item (UPS for the tracking) and
> when I got confirmation it was received, phoned them to get a resolve.
> They denied ever receiving it even though I have the signature of someone
> in the front office and the RGA# they assigned.  No resolution.  I then
> used my stock exhaust and bolted on the S&S muffler.  One month later,
> noise from my Van was beginning to wake the neighbors and I investigated
> only to discover the muffler flange was warped.  I am now out $300 for an
> entire system and just wanted to share this experience with the
> listees...(anyone want an S&S muffler with one month service and a warped
> flange?)
>
> I would NEVER recommend an S&S product to anyone based on my experience
> with their quality (very poor) and their customer service (lack of and
> rude).  If you are thinking of an S&S system, don't.  Go to Stebro, surely
> someone who subscribes to this list understands the perils of some VW
> owners, besides his system is stainless and not flash-rust black paint like
> the S&S system.
> I'm sure someone has had a good experience with this company and perhaps
> even their system, I'm not here to lambaste the company just share my
> experience in dealing with them.
> I would welcome any response from S&S as I still posses all documentation
> of this transaction.
>
> Stay cool and quiet.
>
> Jeff Birk
> '89 Wolfsburg GL (Road Whale)
> '82 MB 240D (Slo Mo)