VWoA definitely monitors VW related email lists.  I'm a little surprised
that they would wade through this Vanagon morass though, considering that
even the newest Vanagon's are 10 years old.

I was on the GTI VR6 mailing list, and someone posted their tale about how
they had their GTI at the dragstrip when their transmission took a dump, but
how after towing it to the local VW dealership it was being replaced under
warranty.  The day after posting he called up the VW dealer to check the
status of the repair and found out that VWoA had seen his post and told the
dealer that they would no longer replace the transmission under warranty.

Cory
'90 Syncro Westfalia

> In a message dated 5/1/01 2:09:09 AM, steve@syncro.org writes:
>
> << What do you think a law suit is about?  Making a
> company take responsibility for the foreseeable
> consequences of their actions. >>
>
> Steve,
>
> I am not sure if a law suit imbues a company such as VW with a healthy
dose
> of responsibility; it may just provoke them to cover their ass more
> completely.  I offer the following unsolicited message I received after
> posting an e-mail to the list about the lack of assistance I received from
VW
> when I tried to buy rear 3-point seat belts for my Vanagon more than 5
years
> ago.  It seems all of a sudden, they have found the elusive part number
and I
> didn't even have to ask for it this time!  Perhaps tomorrow they'll send
me
> the part number for the headrests they never saw reason to install.
>
> Rich
>
> Sandra.Dorey@ps.net wrote:
>
> <<Thank you for contacting Volkswagen of America.  We appreciate your
concern
>
> with your 1986 Vanagon.
>
>
> The part number you were looking for is P/N 253-857-811D.  We recommend
that
>
> in seeking this part you contact your local authorized Volkswagen
>
> dealership.
>
>
> Thank you for taking the time and sharing your concern with Volkswagen.
For
>
> any further questions regarding this issue please call Volkswagen Customer
>
> Care Center at 1-800-822-8987.
>
>
> Sincerely,
>
> Volkswagen of America >>