

| Subject: | Re: Sears disaster- LONG |
| From: | Kitzmann |
| Date: | Fri, 25 May 2001 09:08:29 -0400 |
I have to agree with the advise to avoid the big chains. I have gotten down right dishonest and just simply crappy work from Sears, NTB, and Merchants .... I honestly don't know where to go for tires anymore. On one of my old cars I had, Firestone lift it wrong and bend the frame underneath. On another I bought new tires from NTB and had an allignment done. It was done so poorly that after only 1000 miles the allignment "went out" suddenly while driving down the interstate and the vehicle pulled extremely hard to the right. After finally finding a NTB during my trip and wasting a day doing it I was told it was a problem with the tire and they would replace it under warranty. Catch was they didn't have the right tire there and sent me to another store, which they had supposedly had called. That store put the new tire on. Then they tried to charge me for it, saying it wasn't caused by a bad tire, it was caused by the alignment being so far off. Thats what I call a warranty! If Mechanic A is an idiot and Mechanic B catches him being an idiot the customer gets to pay for it. Merchants did basically the same thing, saying oh thats normal, when the tire wears a little more it will straighten out! End rant Dave K.
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