You need to go back to her get her full name (write it down in front of
her), her bosses name and then ask for the phone number and address of SEARS
CORPORATE headquarters. I bet that will turn some heads and you will get a
check almost immediately.

I did this once with a billing problem from a ford dealership on a warranty
repair. After I secured the full names of everyone and was waiting for my
truck to be brought out from the back the service manger came out and
appologized and asked me if we could still resolve this without involving
Ford corporate. Magically my bill came out to $0.00

SeanG
80 Westy
95 EVC

>From: Matt Faust <mattf@CLARITYCONNECT.COM>
>Reply-To: mattf@CLARITYCONNECT.COM
>To: vanagon@GERRY.VANAGON.COM
>Subject: More on sears auto dept
>Date: Thu, 7 Jun 2001 16:51:56 -0400
>
>Well, now that the auto dept. manager is back from vacation, I presented
>him with the estimate from the local VW dealer for a new tank($495.05 ).
>He said there is no way they would pay that.  I spoke with his boss and
>she agreed.  They said they would pay if it were fender damage, but they
>do not view a crushed gas tank as important! "As long as it's not
>leaking..."  The manager said they might have been willing to pay for a
>cheaper aftermarket tank.  I explained to her that I was only asking them
>to pay for the tank itself, I will pay for proper installation and
>repair/replacement of the crossmenbers.  She is going to check with her
>manager and call me back.  She also stated she would be perfectly
>comfortable driving a vehicle with a crushed gas tank as long as it is
>not leaking!  Am I crazy or what!  More to follow for sure...
>
>Matt

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