Matt  -- I had a problem with damage during a Sears installation of some
fancy Maytag washer/dryer stuff I bought 4/99.  I got grief from local
store.  I called Sears Corp office in Rolling Meadows, IL, got to the
executive suite, and all hell came crashing down on my local Sears store.  I
had people calling me left and right trying to keep me happy, including one
executive-type in Rolling meadows who called me and asked me to call him
directly if local store mgr. didn't fix things right.

John Lauterbach
Macon, GA

----- Original Message -----
From: "Matt Faust" <mattf@CLARITYCONNECT.COM>
To: <vanagon@GERRY.VANAGON.COM>
Sent: Thursday, June 07, 2001 4:51 PM
Subject: More on sears auto dept

> Well, now that the auto dept. manager is back from vacation, I presented
> him with the estimate from the local VW dealer for a new tank($495.05 ).
> He said there is no way they would pay that.  I spoke with his boss and
> she agreed.  They said they would pay if it were fender damage, but they
> do not view a crushed gas tank as important! "As long as it's not
> leaking..."  The manager said they might have been willing to pay for a
> cheaper aftermarket tank.  I explained to her that I was only asking them
> to pay for the tank itself, I will pay for proper installation and
> repair/replacement of the crossmenbers.  She is going to check with her
> manager and call me back.  She also stated she would be perfectly
> comfortable driving a vehicle with a crushed gas tank as long as it is
> not leaking!  Am I crazy or what!  More to follow for sure...
>
> Matt