That technique is one to remember.

Matthew Pollard             http://www.uidaho.edu/~poll7356
Dept. of Chemistry               http://www.chem.uidaho.edu
University of Idaho                   http://www.uidaho.edu

On Thu, 7 Jun 2001, Sean Garrett wrote:

> You need to go back to her get her full name (write it down in front of
> her), her bosses name and then ask for the phone number and address of SEARS
> CORPORATE headquarters. I bet that will turn some heads and you will get a
> check almost immediately.
>
> I did this once with a billing problem from a ford dealership on a warranty
> repair. After I secured the full names of everyone and was waiting for my
> truck to be brought out from the back the service manger came out and
> appologized and asked me if we could still resolve this without involving
> Ford corporate. Magically my bill came out to $0.00
>
> SeanG
> 80 Westy
> 95 EVC