I have to jump in here and agree with several of the folks here who
believe you are not talking to the person who can get you what you
deserve. In fact, I missed the start of this thread and have no idea what
happened :-)

Anyway, Sears is in trouble in a lot of ways in this internet economy, so
if you step it up a level or two, I think you will find someone willing to
treat you fairly. In addition, I have always seen Sears as one of the most
customer oriented businesses I have ever dealt with over more years than I
care to admit to.

I hope you will continue to push the issue up the ladder, and might even
join with others and suggest you go right to the top and the heck with the
lower forms of life that inhabit so many stores.

Good luck and hang in there.

Regards from Utah,

John