>> It is generally considered appropriate to contact the vendor
>> directly FIRST, and then the list SECOND only if the vendor fails to make
a reasonable
>> attempt to solve the problem, rather than the other way around.

> I did contact you FIRST.  When I discovered that you shipped me a bearing
> which was NOT AS REPRESENTED to me.

Yes, a year ago, when you first received it, you contact me to say that the
factory-sealed Febi box labeled "Germany" contained a bearing made in Spain.
I immediately offered you a full refund (which you declined).  But we are
taking about your email now, not a year ago.

Not only did you email the list, not me, but you didn't even bother to COPY
me on your email; you sent it ONLY to the list.  I learned about the issue
only by reading it on the list.  Still, I immediately offered you a warranty
exchange, even though you had actually never emailed me about the issue at
all.

I have already responded to your complaint and offered a resolution, despite
the inappropriate and roundabout way that it was delivered to me.  If you
would care to p-mail me with any further questions, completely off-list, I
will be happy to respond to them.  But if you want to drag this on on-list,
you will have to do it singlehandedly.

 - Ron Salmon
  The Bus Depot, Inc.
  (215) 234-VWVW
  www.busdepot.com