> Sad story, bought a headlight assembly (finally found one), two hubcaps
> (plastic) on E-bay.
> Arrived UPS today smashed up! :-( Has anyone had this happen, and what's
> the best first course of action?
> I understand UPS has an automatic $100 insurance per package,
> so does the seller refund me, and go after UPS?

You need to contact UPS immediately, if you have not already, and inform
them of the damage.  But I don't know if you'll be able to initiate the
claim; the shipper may have to.  Also, UPS will only reimburse the shipper,
so you will have to collect your $$ from him and then let him collect from
UPS.  Finally, UPS may deny the claim if they don't feel that the package
was packed well enough.  Realistically, they usually waive the inspection if
the claim is under $100, so this may not come up, but if the claim exceeds
$100 it almost certainly will.

- Ron Salmon
  The Bus Depot, Inc.
  (215) 234-VWVW
  www.busdepot.com

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