

| Subject: | Re: Bus Depot Sucks |
| From: | John Reynolds |
| Date: | Fri, 25 Jan 2002 22:41:30 -0500 |
I said I'd never join one of these "sos & so is terrible" rants but this burns me. Only if you get burned by a place several times and they can't / don't help you should it be posted to the list. To counter - I busted a fuel sender just before a trip. I told the Bus Depot what I needed and when I needed it by and they came through arranging it to be dropped shipped overnight from their source since it was not in stock, if I remember correctly. - clear communication on MY and THEIR part. It put the part in my hand the day I needed it! Once I was doubled charged on my credit charge, I called and it was cleared up promptly, without any problem and they apoligized and even gave me a credit - I call that customer service! I think we are lucked to have people like Ron and Ken (Van Again) and Bus Boys who work is related to a passion - we not 10% or 1% of their business we are VW van people - 100% of their business. John R I starting to think I shouldn't even push the send key
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