At 11:03 AM 3/4/2002, John Brush wrote:
>but if you are not going to answer email questions,
>then I think you should remove the link so people will not waste their
>time asking questions that get no reply. If it requires a phone call, so
>be it, but when an inquiry is solicted, it is assumed that it will be
>answered, so no phone call is planned.
>
>FWIW, this happens on a lot of web sites, so it is not isolated to vanagon
>vendors by any means, but when I leave an email request on one of those
>major website that goes unanswered, and even un-acknowledged, I let them
>know that I don't like being ignored, and so I figure the same should go
>for anyone else who sells product, and provides a link for questions that
>never get answered.
>
>If you haven't got time to answer, or acknowledge, emails, then don't
>solicit them.

Hear, hear!  Not answering emails is an effective way of throwing away
customers IMO.

david

--
David Beierl - Providence, RI
  http://pws.prserv.net/synergy/Vanagon/
'84 Westy "Dutiful Passage"
'85 GL "Poor Relation"