At 04:38 PM 3/12/2002, The Bus Depot wrote:
>location 200 miles from the shop, there were also complaints about slow,
>incomplete, or unanswered email.

Boy I'll say.  Talk about your black hole...

>So, as of now, it's back under my direct control.  All website orders and
>email (either via the website form or to sales@busdepot.com) now go right to
>the shop, under the direct supervision of either myself or my store manager
>Dan Sheridan. This will result in a dramatic improvement in both the speed
>and quality of email response from The Bus Depot.  It will mean that you can
>email rather than phone, and be confident of receiving a quick and complete
>response.  I am looking for same or next business day response to every
>email as quickly as we can attain it.  And as a side benefit, telephone

Congratulations.  Sounds like a truly excellent move.

cheers
david

--
David Beierl - Providence, RI
  http://pws.prserv.net/synergy/Vanagon/
'84 Westy "Dutiful Passage"
'85 GL "Poor Relation"