First off, let me apologize if some of you thought that questioning Bus
Depot's customer service was out of line. I considered that possibility
before I posted originally, but ultimately decided my concerns were valid
enough to warrant opinion from the list as a whole. I know many of you buy
from BD, and that Ron is a regular on the list, so I wanted to have enough
information to guide my decision the next time I need parts. Yes, I
understand that (like Ben said), bad publicity can be especially damaging to
small businesses. But on the flip side, I figured that if my experience was
unique, I'd get flamed for suggesting that BD had customer service issues.
And that's fine. I currently own three VWs of varying vintages, and have
owned several others in the past, so I have a good working knowledge of
various parts sources across the country. As I said in my original post, I
wanted to give BD a try because they had the best price on what I needed,
and because I know Ron is a list member. I don't like to order on line,
because I like to hear a voice on the other end, and because I know FOR SURE
someone has received my order right then. That's just the way I like to do
things, and there are several places I frequent because they do that well.
I'm sorry I got a bad first impression of BD, but I'm glad that several of
you guys came to his defense. It's the stuff I wanted to know, and it's WHY
I POSTED TO THE LIST in the first place!  If there's some sort of protocol
about what (Vanagon-related) topics may and may not be discussed, I can do
nothing but plead ignorance. Thanks for your time-

JJ
'81 Vanagon
'01 Jetta VR6
'87 Scirocco 16V

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