In a message dated 5/2/2002 10:19:28 AM Pacific Daylight Time,
dkatsuki@THEWORLD.COM writes:

> I don't expect service like Amazon or PC Connection from a small business
>  offering rock bottom prices, and I cut them a lot of slack for the low
>  prices and the fact that they, Van-Again, and other list vendors are part
>  of our Vanagon.com community, and have been from the start.    If it
>  weren't for Ron and Ken and other other list vendors, probably a lots of us
>  would have sold our vanagons out of frustration with the VW dealers' parts

Dave--

I appreciate your opnion and ideas. And I agree to some extent. But I want to
add
while I don't expect service like Amazon.com from a small business either I
have always gotten it from Ken at Vanagain--in fact better. I hate to see all
list vendors pulled into a discussion about a problem with one. We certainly
don't blame, or is it credit, all Germans for the Vanagon ;)

I have never EVER seen a negative post about Ken and Vanagain service or
parts. I have used him many times for parts and everything has arrived as
promised in the time promised. I had one issue with a part once and Ken
quickly turned into a solution to my satisfaction.

My experience with Ken is he is a hardworking, honest, helpful, knowledgable,
efficient, low-priced and friendly business owner.

I know these Bus Depot service posts become long back and forths that
understandably irritate some. But, to drag it on a bit, I would add I think
Vanagain and Bus Depot offer different services. And I just hate to see
Vanagain who I think has shown themselves to be an A+ vendor, pulled in to a
potential bad service discussion when Vanagain is not the vendor at issue.

My two cents
Jeff
83.5 Westy
LA, CA