| Subject: | Re: Bus Depot order line? |
| From: | Mark Dorm |
| Date: | Thu, 2 May 2002 18:49:24 -0700 |
<html><div style='background-color:'><DIV> <P>I don't buy from Bus Depot, they have crummy service. They are anal about the 800 line, and they're rude. I buy from Peter at Volkscafe, I don't have any problem with his prices or his service. If you're a 15 minute break from work, and have no other choice but to use a payphone and need to arrange to get the part right away, Bus Depot is not a pragmatic nor practical place to shop. I've got better things to than to hunt around to find five dollars in change so I can shop from a guy to cheap to provide decent customer service. McDonalds is cheap and they have good service. Bus Depot can't claim the same. <BR><BR></P></DIV> <DIV></DIV> <DIV></DIV>>From: The Bus Depot <VANAGON@BUSDEPOT.COM> <DIV></DIV>>Reply-To: The Bus Depot <VANAGON@BUSDEPOT.COM> <DIV></DIV>>To: vanagon@GERRY.VANAGON.COM <DIV></DIV>>Subject: Re: Bus Depot order line? <DIV></DIV>>Date: Thu, 2 May 2002 20:47:49 -0400 <DIV></DIV>> <DIV></DIV>> > I hate to see all list vendors pulled into a discussion about a problem <DIV></DIV>>with one. <DIV></DIV>> > We certainly don't blame, or is it credit, all Germans for the Vanagon ;) <DIV></DIV>> <DIV></DIV>> <DIV></DIV>>Just to put this in perspective here, the only complaints that were made <DIV></DIV>>about the Bus Depot today were one person who got put on hold for several <DIV></DIV>>minutes when he called to place an order (on our dime, not his, via the toll <DIV></DIV>>free number), and another who, it would appear, probably ordered the wrong <DIV></DIV>>part by mistake, due to no fault of ours. And even the last time a Bus Depot <DIV></DIV>>"complaint" was mentioned here, when our computers crashed and were down for <DIV></DIV>>several days, the only complaint was that a couple of people couldn't check <DIV></DIV>>on their order status until the computers went back up - at which time we <DIV></DIV>>promptly called each and every one of them back and gave them the info <DIV></DIV>>they'd requested. But there were no complaints at all that people didn't <DIV></DIV>>get their parts, or anything like that. Even in the face of a complete <DIV></DIV>>computer disaster that might have crippled us, the orders kept shipping and <DIV></DIV>>everything kept going as usual. <DIV></DIV>> <DIV></DIV>>Some people may have ordered from us in the past, when we were having severe <DIV></DIV>>growing pains and our internet sales were being inadequately handled by a <DIV></DIV>>subcontractor - situations that have changed, as I have reported on these <DIV></DIV>>pages. Not that we're at 100% now, but we're a big step beyond where we <DIV></DIV>>were then. Now we do all internet response in house, and typically respond <DIV></DIV>>within a business day. We typically have your order at your door well <DIV></DIV>>within our promised timeframe, and usually faster. We have more phone <DIV></DIV>>lines, a faster order processing system, and better handling of backorders. <DIV></DIV>>We have a great crew of very dedicated employees. We ship literally <DIV></DIV>>hundreds and hundreds of orders a week and 99% of them get there on time, <DIV></DIV>>exactly as advertised, intact, correct, and at big savings to the customer. <DIV></DIV>>Of course we're not perfect, and there will always be that 1%, but overall <DIV></DIV>>our customer satisfaction has soared in recent months. The feedback I've <DIV></DIV>>been getting from customers has been very positive. <DIV></DIV>> <DIV></DIV>>I think that most people who would report a significant problem with a Bus <DIV></DIV>>Depot order would be referencing something that happened a while ago. And, <DIV></DIV>>as always, I encourage anyone who does have any sort of problem, or feedback <DIV></DIV>>in general, to p-mail me directly, and they will get my immediate attention <DIV></DIV>>and reply. <DIV></DIV>> <DIV></DIV>>- Ron Salmon <DIV></DIV>> The Bus Depot, Inc. <DIV></DIV>> (215) 234-VWVW <DIV></DIV>> www.busdepot.com <DIV></DIV>> <DIV></DIV>>_____________________________________________ <DIV></DIV>>Toll-Free for Orders by Part # 1-866-BUS-DEPOT <DIV></DIV></div><br clear=all><hr>Send and receive Hotmail on your mobile device: <a href='http://g.msn.com/1HM105401/45'>Click Here</a><br></html>
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