Ron, every order I've gotten from you has been seriously underpacked, and
with heavy and light items all jumbled together.  I'd suggest getting UPS
to come out and demonstrate to your packing crew what their idea of
adequate packing is so they'll have a reference.  You probably won't want
to go as far as they suggest, but there's a happy medium in there
somewhere, and of all the vendors I deal with for any purpose (machinery,
books, electronics, garden supplies, tools, car parts etc etc) Bus Depot is
in a class by itself for bad packing (well, my sister is worse -- she sent
a pair of fancy carved soapstone bookends with two sheets of tissue paper
around them -- but she's not a vendor).  This *has* to be costing you more
money than you save by not packing stuff.

For possible interest, J&L Industrial (machinery, tools, industrial
instruments and supplies) use a pretty neat system where they have air
pillows -- just plastic bags full of air -- that they use to fill up boxes
and keep the contents from moving around.  They have also at times used a
system where the pillow is built into the box, uninflated -- they pack the
box, seal it, then inject air into the pillow from outside.  They use
strong boxes but don't take any pains to keep the contents away from the
sides of the box, and their stuff almost always comes through in perfect
shape.  The only exception was when they -- guess what -- packed a Mitutoyo
dial caliper in with about eight pounds of iron blocks, and the air pillow
wasn't quite enough to keep the caliper box from getting cracked.

regds
david

At 01:51 PM 5/3/2002, The Bus Depot wrote:
>Phil,
>
>A new radiator is on its way to you via Priority Mail, and should be there
>on Monday.
>
>The person who packed your order has been fired. There is no excuse for
>putting heavy parts and a fragile radiator in the same box without any
>packing material.  My apologies.
>
>- Ron Salmon
>   The Bus Depot, Inc.
>   (215) 234-VWVW
>   www.busdepot.com
>
>_____________________________________________

--
David Beierl - Providence, RI
  http://pws.prserv.net/synergy/Vanagon/
'84 Westy "Dutiful Passage"
'85 GL "Poor Relation"