Believe me as a small business owner myself I do understand, BUT there is
always a way to minimize things for a customer. Perhaps I overstated my
concern, however.

William

SNIP

 If you order 1 key duplicate at $3.75, it costs me 57 cents to get
> it and your original back to you.  That's quite a chunk out of the sale.
I
> charge the same for a key dupe by mail as I do at a car show or if someone
> local picked it up.  Packing and shipping is a money loser for me, as I
> frequently spend as much time packing and mailing as I do performing a lot
> of the work.

snip