WHAT HE SAID....GIVE IT A REST.
BOB ALLEN
----- Original Message -----
From: "Bill Marshall" <Willolyn99@AOL.COM>
To: <vanagon@GERRY.VANAGON.COM>
Sent: Friday, May 03, 2002 10:30 AM
Subject: scrutiny

>        Man, remind me to never do business on a web list.  I have never
seen
> so much detailed public analysis of a business and it's practices as I
have
> seen of bus depot.  Right or wrong, good or bad, I am in awe.  I don't
think
> Ron could buy a consultant at any price who could give as thorough an
> analysis of his business as he gets from this list.  I can't imagine
opening
> my e-mail every day to find this much discussion/argument/complaining
about
> the details of my business.
>        I am not going to address Ron's business practices, because I have
> never ordered from him and if I did have a problem I would talk to him
> directly.  Life is full of problems, we all have them.  I tried to send
> Matthew a seat almost a month ago, and it still sits in a warehouse
> somewhere.  Maybe I should come on the list and vilify the owner of that
> shipping company, but I won't.  I could tell you how messy the warehouse
is,
> how I had to put up with cigarette smoke in the office, that I would never
do
> business with them again, that no one should use them in the future.  It
> won't do anyone any good.  Besides, they are still the cheapest way to
ship.
> And I bet all of the other items shipped that day were fine.
>        It seems like some folks are using public humiliation as a sort of
> blackmail to get their way with Ron.  It's sad.  I'm just glad that my
> business isn't under such a magnifying glass.  Not that I don't treat
people
> well, or have bad practices, or anything like that.  I would be afraid
that
> if something did come up, I could never do enough to fix it in the public
> eye.  Maybe Ron should give double-money-back to anyone who vents their
> problems on the list, and free overnight shipping to all listmembers, in
> addition to their 75% discount.  That should be enough to make up for a
> shipping delay or a wrong part number.
>
> Bill