Randy, you could have sent this to me via p-mail.  I have always, and
repeatedly, encouraged anybody to email me directly if they are in any way
dissatisfed with anything related to the Bus Depot, or have any comments or
suggestions at all for that matter.  I always give it my immediate
attention.

It is midnight now, and I am at the disadvantage of being at home and unable
to look up your file or ask the guys at the shop about it.  But in a if an
incorrect part is shipped by our mistake, it is in fact our standard policy
to send a replacement out immediately, WITHOUT charging for it, and usually
via 2-3 day Priority Mail service in a case like this.  So something
definately doesn't add up here. Sounds to me like somebody misunderstood
somebody.

I will look into it in the morning and get back to you.  Via p-mail.

- Ron Salmon
  The Bus Depot, Inc.
  (215) 234-VWVW
  www.busdepot.com

_____________________________________________
Toll-Free for Orders by Part #    1-866-BUS-DEPOT

-----Original Message-----
From: Vanagon Mailing List [mailto:vanagon@gerry.vanagon.com]On Behalf Of
Randy Charrette
Sent: Tuesday, April 30, 2002 6:58 PM
To: vanagon@GERRY.VANAGON.COM
Subject: Am I being unreasonable(Bus Depot)?

I recieved my order from Bus Depot the other day. A thermostat and temp2
sensor. When I ordered last week the computers were down. I ordered by
part#. Get my order and they sent the wrong temp2 sensor. The guy I talked
asked me my year van, and said no it's right. I said no mine is a Syncro! He
say's ooop's. But irreguardless I ordered by part #. Anyways he said I can
either buy the right one, now and return the other for credit when they
recieve it, or return this one and wait. I asked if they could eat the 2nd
day air charge, and send it that way if I purchase it now (a measly $10). He
said NO! I'm a little upset about this as it is clearly their fault. I have
used them several times in the past and expect a little beter treatment for
repeat customers. I this unreasonable??

Randy Charrette
87 Syncro
P.S thanks for letting me vent!