Hi Volks:

Please accept my deep gratitude for all that suggested solutions to my no-start problems - which ocurred far from automotive resources - and with my disabled wife as a passenger.

What I did, was keep the van running from start to finish of a 700 KM trip.

Why?

I was unable to get the remote switch that so many recommended I use, and I realized that if I screwed up or injured myself trying to action the remedy while on-route, my wife would have been in very dire strates.

So now I am faced with trying to get some justice from Continetal Car Services in Winnipeg.

If you read my original mail  - I had a no-start in Winnipeg ( no starter activity at all) and towed it to Continental Car Services.

I suggested it may be an ignition switch - but they said it was the starter, and replaced it for $367 (parts, testing and R & R).

Thereafter, the exact same problem occured far from home in a remote location in Northern Manitoba - WITH MY WIFE AS A PASSENGER!.

Therefore, I am angry and frustrated, but I want to do the right thing.

I would welcome any suggestions of a balanced approach to getting some justice for this.

What would be a reasonable request for compensation from Continental Car Services, and what is their reasonable liability for the misdiagnosis and incorrect service - and the resultant costs I had to incur (remote towing and service by a third party)?

The last thing I want to do is to present the company with an emotional rant.

Thanks in Advance,

Marshall Ruskin
84 Westy with a new starter - when my old one was fine.

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