Most towns have at least one indie VW parts store that
mainly stays open selling Bug-related items. The ones
that I have dealt with have generally been friendly,
honest, and knowledgeable, even with Type IV and
Wasserboxer engines. If they offer a fair price, I
patronize their business as I can afford to. Give one
of these guys (or gals) a shot.

I have no desire to drag any vendor's name through the
mud. Perhaps the employees were new. However, with
prices and service, to the winner go the spoils.

Sam

--- Andrew Fox <afox@CNR.COLOSTATE.EDU> wrote:
> If we collectively stop using vendors that give bad
> service they will have
> more time to pay attention to details, and answer
> our questions.  Not
> suprisingly the ones that seem to get the most
> buisness have the worst
> customer service, and their prices are not always
> the cheapest.
>
>  Andrew Fox
>  86 Westy
>
> On Tue, 6 Aug 2002, Helen Fahy wrote:
>
> > I do not want to complain,.................much.
> But I seem to be
> > experiencing a spate of really poor parts order
> fulfillment.
> >
> > Between the vendor reshipping returned goods in
> completely inadequate
> > packing(not even close to original), resulting in
> my receiving damaged
> > goods, to authorizing on a webform 3 day shipping
> charges and then 3 days
> > later(I went out of town camping and I will not
> bring a cell phone to check
> > messages) finding out that I also had to be at
> home to receive a phonecall
> > from the vendor to authorize the 3 day charges(the
> webform, why bother?), to
> > different prices between the website and the
> vendor pricelist.  Add to this
> > a couple of pmails helping me to understand the
> vendor's situation,.....
> > All this on two orders ~$400?
> >
> > Anyone else feeling a bit tired of this two step
> routine?
> >
> > No vendor names will be offered, but mention one
> in particular and you just
> > might get a long silence.
> >
> > Helen & Joe Fahy
> > '87 Westy
> > 814-422-8210
> > Central PA EDT
> >
> >
> >
> >
> > ---
> > Outgoing mail is certified Virus Free.
> > Checked by AVG anti-virus system
> (http://www.grisoft.com).
> > Version: 6.0.362 / Virus Database: 199 - Release
> Date: 5/7/02
> >

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