I'm sure all the people who DO change oil for a living
appreciate that one....

--- "G. Matthew Bulley" <gmbulley@BULLEY-HEWLETT.COM>
wrote:
> Folks--
>
> You've got to be fair to Ron and others in the
> service industry. The old
> adage "it's hard to find good help these days" is as
> true now as it was
> when Shakespeare or Plato or Cro-Magnon man wrote
> it. Turn over is
> unavoidably high, tempo of operations is typically
> harsh, and
> expectations are overly high for a system that is
> typically operating at
> full throttle.
>
> I think it is fair to feel frustrated, but Ron and
> other vendors on list
> have said many times "if you have a problem, let me
> know". It isn't
> fair, in my opinion, to skewer a business when the
> proprietor has no
> knowledge of the misdeed of his employees. If I got
> skewered publicly
> every time a BH writer makes a grammatical error, or
> a graphics person
> uses the wrong hue of green, I'd be changing oil for
> a living.
>
> Play nice.
>
> Developing business and guiding change since 1996,
>
> G. Matthew Bulley
> Bulley-Hewlett
> Marketing & Communications
> Business: www.bulley-hewlett.com
> AIM = IExplain4u
> Phone: +1.919.658.1278
>
>
> -----Original Message-----
> From: Vanagon Mailing List
> [mailto:vanagon@GERRY.VANAGON.COM] On Behalf
> Of The Bus Depot
> Sent: Saturday, September 07, 2002 2:13 PM
> To: vanagon@GERRY.VANAGON.COM
> Subject: Re: Bus Depot Rant
>
> > Well I have had it with Bus Depot...
> >
> > Order#1 - received my mud guards with broken
> hardware, offered a
> > $25 in store credit.  Sounded fair.
> >
> > Order#2 - Phone message : "What $25 in-store
> credit sir? We have
> > nothing on file about this...".  eventually "sorry
> there was a mixup,
> > the $25 is now on file and ready for your NEXT
> order"
> >
> > Order#3 - Phone message: "What $25 in-store credit
> sir?  We have
> > nothing on file about this..."  AAAAAAAGHHH!!!
> Get organized Bus
> >  Depot.  I'm sure my $25 will not be applied to
> this order either...
>
>
> Yes it will.  I will see to it.  All you needed to
> do was email me
> directly.
>
> To say it once again, as I have offered many, many
> times before ....
>
> *************************************
> If you EVER have ANY problem with a Bus Depot
> order, or any comment, complaint, or suggestion,
> I want to hear about it.  Please do not hesitate to
> email me PERSONALLY at ron@busdepot.com
> and I will make things right.
> ************************************
>
> This simple step will get any problem solved
> promptly, courteously, and
> with
> my apologies.
>
> Ranting won't.
>
> Thank you,
> Ron Salmon
> The Bus Depot, Inc.
> (215) 234-VWVW
> www.busdepot.com
>
> _____________________________________________
> Toll-Free for Orders by Part #    1-866-BUS-DEPOT

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