In a message dated 9/7/02 11:55:18 PM, Ron writes:

<< Actually, we rarely (perhaps even never) actually lose a store credit, as
we
keep a record of all of your purchases, credits, backorders, etc. under your
own unique customer file. . .
. . . In a case where a credit, prior purchase, etc doesn't come up, it's
almost
certainly because you've ended up with two different customer accounts. >>

In actuality, how can a customer's file actually be unique if it is possible
for him to actually have two different customer accounts?  Or, are the
accounts actually uniquely different?

George