This obviously is going to wind up as a pissing contest so I would
suggest that until the last bell is sounded that you start and keep
current every action and every contact by name of those you deal with or
talk to. Record in writing what was said, promised, denied, committed,
by whom, the date, the time, etc. Then if it winds up in small claims,
you have an accurate record. Be sure you use a little notebook in which
the pages are permanently affixed. This becomes a day to day, hour by
hour log or diary of events, and they are hard to contest in court even
if the opposing party attempts to introduce other evidence.

My 2 cents.

John Rodgers
88 GL Driver

john Runberg wrote:

>What to do? Depends on what you want.
>
>First off, I'd wait on contesting the charge until that's the last option
>available. If all the other work is OK (and I'd be suspicious if I were you)
>and they fix the cluster to your satisfaction then they deserve to get paid
>for work done.
>
>That said, I would not be satisfied with a used unit if the damaged one was
>new. And I'd agree with you that if the mechanic damaged the unit once then
>he could easily do other damage. The solution then would be for them to
>credit you for the cost of the parts, plus labor to install it (good luck).
>
>A good manager should want to keep your business and will try to work
>something out to everyone's satisfaction. A poor manager might result in the
>charge being contested and no-one on this list using that shop in the
>future.
>
>Let us know what happens,
>
>john
>
>
>