> getting things right, and if I were you I would not expect much more out
> of the deal, except to be glad to have a bad situation behind you.

Exactly my approach after being screwed by some shop.

This is why it is crucial to have a list of shops and people's experience
with them.  If you state what happened, coldly and objectively, then is
cannot be slander or libelous - only facts.  This type of reporting will
only help some other poor soul from getting taken for a lot of money.  I
think it is part of the capitalist system - ferreting out the good from the
bad.

If reporting bad experiences really makes people nervous - then let us use
the old adage: "if you don't have any thing good to say about someone don't
say anything at all."  That way the bad shops will have NO history, a fact
that will speak very loudly to the person looking for a local shop to do
some work for them.  Furthermore, under the system if a peson has an
occassional bad experience (hey, we all make mistakes) then there will still
be data for that shop from people's good experiences.

Doing it this way, in my experience - I have nothing to say about any of the
local shops I've tried in NW Ohio.

bem
(mostly does his own work now - cheaper and better)