On Tue, 25 Feb 2003, David Brodbeck wrote:

> Yeah, I agree.  If they won't play ball, take them to small claims court.
> Granted, $86 isn't a huge amount of money, but there's a principle at work
> here.

I'm not sure I have any capacity to take them to small claims court.  At any
rate, I've got a plan:

1.  Bitch at the dealer (today/tonight, will keep you all posted)
2.  Bitch at VWoA
3.  Explore legal venues
4.  Firebomb.

I shall do the first two regardless (VWoA, if they care, may be able to more
easily shape up a dealer here; as I recall, headquarters are in Troy.) My
final recourse, while ideal, is probably limited in reality since I don't
have any weaponry.  :)

I'm holding out hope for the dealer, though.  There's a possibility that the
charge was just a result of poor communication, since they have that
ridiculous wrench/advisor/cashier departmental system.  Still no excuse, but
I'd be less pissed if it was easily-corrected bureaucratic bungling and not
some form of deeper-running sleaze.

ian Butler / ian@bluemoon.hplx.net
'88 Scirocco 16v, '87 Syncro GL