In a message dated 2/25/03 11:20:39 AM, ian@BLUEMOON.HPLX.NET writes:

<< (VWoA, if they care, may be able to more
easily shape up a dealer here; as I recall, headquarters are in Troy.) >>

Ian,

The "if they care" clause in the above sums up my experience with VWoA
concerning anything Vanagon.  You will get the requisite, contrived apology
from them followed by a bunch of words which mean "tough shit".  Now, if
their database shows that you have bought a new Jetta every 2 years out of
the past 10, they might be more accommodating.  Regardless, you have to try
all possible recourses.  Good luck.

George