George, you said:

<< The "if they care" clause in the above sums up my experience with VWoA
concerning anything Vanagon.  You will get the requisite, contrived
apology from them...>>

   My wife managed to not only get the stock VWOA apology, but she also
extracted a check for the cost of a new set of rotors that we had to buy
because our (defunct) local dealers' wrench monkey had machined the old
pair instead of replacing them in the course of a 4-wheel brake job and
they warped on a cross country trip.  I still own tools that this guy
uster leave behind, discovering *years* later a lost screwdriver inside
the AC housing in the back.

   The original brake job was done at 73K miles and the rotors were
replaced at 77K miles.  Our bus now has 172K miles on it, and the only
brake work done since, has been fluid changes and a seta rear wheel
cylinders.

       George/ATL
      '89 WesTiico, Wernher