In a message dated 2/26/03 11:46:38 AM, georgejoann@JUNO.COM writes:

<< My wife managed to not only get the stock VWOA apology, but she also
extracted a check for the cost of a new set of rotors >>

George,

For some time, I have been trying to persuade my wife to handle these kind of
things.  I reason that there is not a man alive who wants to argue with a
woman when she thinks she has been wronged.  Now, if the consumer affairs
contact also happens to be a woman, it can get real ugly.

George