Honestly, this seems like something a few well placed
calls can help give you some weight.  By that i mean
getting a few of the list members to call the dealer,
pretending to be from the area, posing as potential
customers, talking to the service manager and letting
them know they've heard about this incident and are
quite discouraged that this could happen, and will
consequently not be sending any work their way unless
this is swiftly and satisfactorily resolved... that
kind of thing.  Except not in a run-on sentence.  That
isn't very professional.

Anyway, I am typically one to deal with these types of
situations like how you've handled it - benefit of the
doubt kind of thing.  However, like many of the people
on this list, i've become a bit jaded by dealers, and
feel that individuals need to stick up to them when
wronged, as this case clearly is (assuming exactly as
mentioned).

You should give names, locations, and contact info so,
at the very least, people know where to avoid.

Good luck, and keep posting questions and updates to
the list so you can get collective wisdom (others, not
mine :-), to help you along.

-Damon (happy to get on the phone and help out)

--- Strawn <scstrawn@EEE.ORG> wrote:
> Hello all,
>     Any advice would be most appreciated!
> Sally Strawn

=====
'84 Westy (Sparky)
'65 Kharma Ghia (Dharma)

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