How did you send it? If by courier, they should provide you with proof of
receipt at CIP, and then send this to CIP. Don't give up - CIP has a good
reputation to uphold, so I trust they will ultimately do the the right thing. I
once had a similar problem with Ron's Parts (now RPI) where it took
several calls to get a credit applied. In their case, I suspect it was just
being disorganized, as I've met the guys and they are quite decent. (I've
also met some of the CIP guys, but that was 5-6 years ago...)
Perhaps a local list member could call them or drop by, and let them know
that your story has now known to ~800 Vanagon owner (or whatever the
number is now...)

On 13 May 2003 at 19:41, Philip and Buffy Simmons wrote:

> Strong words, I know, but here is the story.  Purchased a gas cap for my
> 84 westy and it did not fit (wrong size).  They told me to send it back
> and I did (back in feb).  I got the right size from the dealer.  I
> called several times to determine when they would credit me (it as $14
> and $10 to ship).  Each time they said; "it will take a few weeks to
> process".well, I forgot about this in April, was going through some
> paperwork today and found the invoice and called.  Yes, they had record
> that I was sending the item back, but no one there could say for sure if
> it arrived or not.perhaps I could call back in a few days?
>
> Lesson learned, go someplace else!
>

--
Shawn Wright
http://Zuiko.sls.bc.ca/swright
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